Learning Outcomes

Faulty Decision Making

The Five Phases of Negotiation

Lesson Summary

In this module, you will learn the decision-making trap that people fall into when making decisions. You will learn how to identify these traps and how to avoid them during your decision-making process. You will learn how to win favorable outcomes from a negotiation as this course takes you through the five phases of negotiation.

What is Conflict?

Leadership and Conflict

Conflict is normal

In this module, you will understand the meaning of conflict and the ingredients in its definition. You will learn the subjects of conflict and understand how conflict occurs among parties. You will learn the dangers of a conflict to help you put in place cautionary measures to manage it when it occurs.

Conflict Styles

Conflict in the Work Environment

Effective Conflict Management Strategies

Crisis Communication Plan

In this module, you will learn a broad range of conflict styles people adopt when handling a conflict. Knowing how different people approach conflict helps you adjust accordingly in different situations to help resolve them. You will learn how to attain a healthy balance between concern for yourself and others when resolving conflicts.

Causes and Outcomes of Conflict

Decision Making in Groups

Lesson summary

In this module, you will learn the key causes of conflicts in organizations. You will learn how to address the needs of each team member without bias to dissipate conflicts. You will learn how to develop a standard crisis communication plan to address crises when they occur.

Negotiation and Conflict - End of Course Assessment

Learn how to develop your negotiation, conflict resolution, and decision-making skills with this free online course.

Negotiation and Conflict

In this free online Negotiation and Conflict course, you will learn how to make good business and personal decisions by utilizing  many different decision-making tools. Some of what you will learn is how to identify and avoid the decision-making traps, how to approach and resolve conflicts in a team setting, communication techniques for dealing with different kinds of people to leave your team more cohesive and productive.

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